Being the best individual

Find the untapped potential in your workforce

What?

Optimise the untapped potential in your workforce.

Real success in today’s business environment depends on both technical and interpersonal skills. Not only do people need to perform their technical roles but they need to be able to influence clients, strategize their own career paths and develop every element of their skillset.

Why?

Influencing clients and colleagues, relating well with others, and optimising abilities will have a significant impact on personal career progression – but also on business outcomes.

How?

Priority management - enabling you to keep on top of ever increasing schedules

Strategies for influencing - optimize your ability to influence others, both those more junior and more senior

Negotiating skills - getting a good deal for both the business and the client, including customer advocacy

Difficult conversations - handling situations of conflict with colleagues, both junior and senior

Presentation skills - presenting ideas with confidence and impact, not only in formal meetings but also across the meeting/board table

Managing myself through change

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Accenture Case Study

Multi Skills Programme for Analysts

Originally Accenture identified a level of attrition which was too high amongst its analysts, particularly in their second and third year. They wanted to ensure that they retained the most talented individuals.

More recently the organisation has placed increasing emphasis on the need for Analysts to demonstrate a high level of skill in delivering presentations.

MaST worked with Accenture to create a programme called ‘Human Connection’ to improve delivery of presentations and to increase confidence in doing so.  The programme was also designed to strengthen delegates’ ability to build effective rapport with clients and other stakeholders through effective communication skills.

MaST delivers the key presentation skills element of the programme which has consistently been the highest rated part of the week by delegates. The focus has been on delivering presentations to clients and key stakeholders and has been designed around typical challenging situations that analysts will face when presenting.

As a result of this programme, Accenture has found that people are equipped to work more effectively and feel more valued by the organisation due to its commitment to their development.

The programme has led to the greater retention of talent Accenture desired, affording the organisation a greater choice of able, high calibre analysts, equipped with effective communication skills, to promote to consultant and manager level.

MaST has been running this programme for second year Accenture analysts since 2005. Last year 400 graduated through this programme and similar numbers are expected again in 2016.

Diageo Case Study

Core Skills Programme

Diageo are the leading global drinks organisation with Johnnie Walker, Gordon’s, Guinness, and Smirnoff amongst their portfolio of premier brands.  They were looking for a partner they could trust to fully manage core skills programmes and keep them aligned with the evolving needs of the business. The partner had to be competent enough to require only minimal input from the busy L&D team.

MaST has earned that trust using innovative designs and delivery methods in a range of subjects including influencing, facilitation and presentations over many years across locations in both Britain and Ireland. In 2011, MaST were invited to tender for a broader range of programmes, including advanced versions of those we were already delivering, which we won.

We are now delivering 10 different courses in four British and Irish locations, and providing significant administration support as well.  These programmes have reached in excess of 1,000 participants. As well as the excellent delivery of the programmes focussed on the participants real work challenges, Diageo values MaST’s experienced Client Service team. They help plan the schedule using their knowledge of likely demand and ensure that the participants have a seamless experience before, during and after the programmes. This has meant that these business critical skills can be applied rapidly back at work supporting business growth.

More recently we have been asked to provide local language versions of these core programmes in Greece, Germany and Spain, plus webinars.

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